Frequently Asked
Questions

Petrol, diesel, and electric vehicle charging.

No. FLÜD comes to you.

Through the FLÜD app, and you can also send us a message via WhatsApp if you have any challenges.

Yes. Some services run all day and night.

Yes. Emergency help is available.

From trusted refineries and partner stations. Fuel quality is checked and tracked.

Some deliveries arrive in under 20 minutes, depending on location.

Yes. FLÜD follows Nigerian laws and safety standards.

Yes. Your information is protected and not abused.

FLÜD operates 24/7, ensuring you can get fuel delivered whenever you need it, day or night.

We currently deliver across major cities in Nigeria including Lagos, Abuja, and Port Harcourt. We're expanding to more locations soon.

You can add, edit, and remove vehicles from the 'My Vehicles' section in the app. Each vehicle can have its own fuel preferences and delivery address.

We accept all major debit/credit cards, bank transfers, and mobile payment options including USSD and wallet payments.

Subscribe to our fleet plans for discounted rates, refer friends to earn credits, and enable notifications to catch special promotions.

FLÜD delivers fuel to all types of vehicles and machines including cars, trucks, generators, boats, and heavy machinery. Our service is flexible to meet your specific needs.

You can make changes to your active order through the FLÜD app. Navigate to your active orders, select the order you want to modify, and follow the prompts to update delivery details or cancel if needed. You can also reach us via whatsapp, we will be happy to help.

Yes! FLÜD offers emergency fuel delivery services. If you're stranded on a highway, you can place an urgent order through our app or contact our emergency hotline for immediate assistance.

Absolutely! You can order fuel for multiple vehicles in a single transaction. Simply add each vehicle to your order and specify the quantity needed for each one.

Open your booking in the app and choose a new time slot. If you can't find the reschedule option, contact support and we'll help you move it.

We use professional-grade, vehicle-safe products and tools based on your selected option (e.g., wash, rinse, microfiber drying, and interior wipe-down where applicable).

Each option has a defined checklist (exterior, interior, add-ons). You'll see the exact steps included for your selected package during booking.

Yes. The crew will contact you on arrival using the phone number on your order (or in-app contact, where available).

Orders may be cancelled due to unavailability of a crew, location constraints, or payment/verification issues. You'll see the reason in the app when available, or you can contact support for details.

We offer on-site fleet refuelling, car wash and detailing, fuel cards, expense tracking, and fleet reporting tailored for businesses.

Our meters are government-certified and periodically calibrated; fuels and consumables comply with all relevant regulatory standards.

We can refuel multiple vehicles per visit depending on site layout and safety rules; your account manager will schedule the optimal setup.

A standard tank top-up typically takes just a few minutes; exact timing varies by vehicle size, safety checks, and access conditions.

Yes. We provide on-demand emergency refuelling. Contact support to dispatch the nearest unit to your location.

Yes, you can order more than 10 litres. Our emergency fuel service is flexible to meet your needs. Contact us through WhatsApp or call to discuss larger quantities.

Yes, we provide both petrol and diesel for emergency fuel delivery. Simply specify your fuel type when placing your order through the app or WhatsApp.

If we're unable to jump start your vehicle, our technician will assess the issue and recommend the next steps, which may include battery replacement or towing services.

Our technician will come to your location with the necessary tools to safely remove your flat tyre and install your spare. The service typically takes 15-20 minutes.