Privacy Policy
Effective Date: 8th December, 2025
Entity: FLÜD Energies Limited
1. Introduction
FLÜD Energies Limited ("FLÜD") values your privacy and is committed to safeguarding your personal data across our website, mobile applications, and digital systems (collectively, "the Platform"). This policy explains how we collect, use, disclose, and protect your data.
2. Information We Collect
We may collect the following categories of information:
a. Personal Information
- Name, address, email, phone number;
- Identification documents or vehicle details when required;
- Payment and transaction data (via secured partners).
b. Technical Information
- Device identifiers, browser type, OS version;
- IP address, location data (if authorized);
- App usage metrics and traffic logs.
c. Behavioral and Preference Data
- Purchase history, search queries, or service preferences;
- Interaction with support or promotional content.
3. How We Use Your Information
We use collected data to:
- Provide and personalize our products and services;
- Process orders, payments, and deliveries;
- Improve operational efficiency and user experience;
- Conduct regulatory compliance monitoring;
- Send transactional messages, updates, or relevant offers (with consent);
- Analyze aggregated usage for service optimization.
4. Lawful Bases for Processing
Under NDPR and GDPR, FLÜD processes personal data based on at least one lawful basis:
- Performance of a Contract;
- Compliance with Legal Obligations;
- Legitimate Interest;
- Consent (for marketing);
- Vital Interest or Public Interest when applicable.
5. Data Retention
Data is stored securely for as long as is necessary to fulfill contractual or legal obligations, after which it is archived or deleted according to FLÜD's data‑retention schedule.
6. Data Sharing and Disclosure
We may share data with:
- Authorized third‑party service providers (payment processors, logistics partners, analytics services);
- Regulatory authorities (e.g., NMDPRA, SON, FIRS) as legally required;
- Business partners with whom users explicitly engage through our platform.
FLÜD does not sell personal data to third parties.
7. Cookies and Tracking Technologies
The Platform employs cookies and similar technologies to enhance functionality and measure performance. Users may adjust browser settings to disable cookies, though functionality may be affected.
8. Data Security
We implement administrative, technical, and physical safeguards, including encryption, authentication, and regular system audits, to prevent unauthorized access, loss, or alteration of data.
9. Your Rights
Under applicable data protection laws, you may:
- Request access to your data;
- Request rectification or deletion;
- Withdraw consent at any time (where applicable);
- Object to or restrict processing;
- Lodge complaints with the Nigeria Data Protection Commission (NDPC).
Requests can be made by contacting: info@flud.link
10. International Data Transfers
Where data is transferred outside Nigeria, FLÜD ensures adequate protection in line with NDPR cross‑border transfer requirements through standard contractual clauses and equivalence assessments.
11. Children's Privacy
Our services are not directed to persons under 18 years of age. We do not knowingly collect information from minors. If such data is identified, it will be promptly deleted.
12. Updates to Privacy Policy
FLÜD may update this policy periodically. The "Effective Date" will indicate the latest revision. Users are encouraged to review versions regularly.
13. Contact Information
For privacy inquiries, please contact:
Data Protection Officer – FLÜD Energies Limited
fatiregun@flud.link14. Acceptance
By using the FLÜD Website or Application, you acknowledge that you have read and understood these Terms & Conditions and the Privacy Policy and consent to the collection and use of information as outlined.